棋牌金

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                              名课堂 - 企业管理培训网联系方式

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                              热门企业管理培训关键字

                              您所在的位置:名课堂>>公开课>>客户服务培训公开课

                              卓越客户服务技巧培训

                              【课程编号】:MKT018543

                              【课程名称】:

                              卓越客户服务技巧培训

                              【课件下载】:点击下载课程纲要Word版

                              【所属类别】:客户服务培训

                              【时间安排】:2020年02月26日 到 2020年02月26日1880元/人

                              2019年02月13日 到 2019年02月13日1880元/人

                              2018年01月31日 到 2018年01月31日1880元/人

                              【授课城市】:武汉

                              【课程说明】:如有需求,我们可以提供卓越客户服务技巧培训相关内训

                              【课程关键字】:武汉客户服务培训

                              我要报名

                              咨询电话:
                              手  机: 邮箱:

                              温情服务--卓越客户服务技巧

                              棋牌金JINGZHENGDUISHOUMOFANG,FUWUYINGXIAOSHICHANSHENGCHAYIDEZHUYAOSHOUDUAN;ERFUWUCELVE、FUWUXINGSHIYESHIHENRONGYIBEIMOFANGDE;ZHIYOUFUWUZHONGRENDEYINSU——DAIBIAOGONGSIXINGXIANGHEFUWUZAISHICHANGJINGZHENGRI

                              课程背景:

                              棋牌金ZAISHICHANGJINGZHENGRIQUJILIEDEJINTIAN,JISHU、CHANPIN、YINGXIAOCELVEDENGHENRONGYIBEIQUJILIEDEJINTIAN,JISHU、CHANPIN、YINGXIAOCELVEDENGHENRONGYIBEIJINGZHENGDUISHOUMOFANG,FUWUYINGXIAOSHICHANSHENGCHAYIDEZHUYAOSHOUDUAN;ERFUWUCELVE、FUWUXINGSHIYESHIHENRONGYIBEIMOFANGDE;ZHIYOUFUWUZHONGRENDEYINSU——DAIBIAOGONGSIXINGXIANGHEFUWUYISHIDEXIAOSHOURENYUANSUOBIAOXIANCHULAIDESIXIANG、XINGWEIHEYISHICAISHIBUKEMOFANGDEYISHIDEXIAOSHOURENYUANSUOBIAOXIANCHULAIDESIXIANG、XINGWEIHEYISHICAISHIBUKEMOFANGDE.

                              KEHUBUYIDINGJIZHUNISHUOGUOSHENME,DANSHIKEHUYIDINGHUIJIZHUNIJITALIUXIADEYINXIANG。XIANCHANGFUWURENYUANMEITIANGONGZUOZAIYIXIANSHANG,ZHIJIEWEIKEHUTIGONGFUWU,TAMENDEYIYANYIXINGJIUSHIZUIYOUXIAODEPINPAIGUANGGAO,BIRENHEMEITI、RENHESHIDUANGUANGGAOXIAOYONGDOUDA。YINCIXUNSUTIGAOTAMENDEFUWUSHUIPINGSHIGUANXIDAOQIYESHENGCUNFAZHANDEBUKEHUSHIDEYINSU。

                              课程对象:

                              CONGSHIKEHUFUWUGONGZUODEYIXIANYUANGONGJIZHUGUANRENYUAN、XIAOSHOURENYUAN

                              课程收获:

                              1、LEJIEKEHUFUWURENYUANYINGJUBEIDESUZHI,TISHENGXUEYUANDEKEHUFUWULINIANHEJIQIAO,RENZHIKEHUFUWUDEZHONGYAOXING,CHUANGZAOLIANGHAODENEIBUFUWUHUANJINGYUNEIBUKEHUFUWUFENWEI;

                              2、LEJIEBINGSUZAOKEHUFUWURENYUANDEZHUANYEXINGXIANGBIAOZHUN;

                              3、QUANMIANDEXUEXIKEHUFUWUDEXITONGZHISHI,TIGAODAJIADEKEHUFUWUSHUIPINGHENENGLI

                              棋牌金4、ZHANGWOKEHUFUWUDELIUCHENG、FANGFAHEGUIFAN,TISHENGZAISHIJIGONGZUOZHONGDECAOZUONENGLI;

                              棋牌金5、YOUXIAOCHULIKEHUTOUSU,TIGAOKEHUMANYIDU;

                              6、JIEJUEMUQIANGONGZUOZHONGCHUXIANDEJUTIWENTI

                              KECHENGDAGANG:

                              棋牌金DIYIZHANG、PEIYANGJIJIZHUDONGDEFUWUYISHI

                              1、POBINGXINGDONG:RENSHINI、WO、TA

                              2、XIANDAIJINGZHENGLINGYUFENXI

                              3、SHENMESHIFUWUYISHI?

                              棋牌金4、YOUZHIDEKEHUFUWUBIAOXIAN

                              5、FUWUSHUIPINGDEHENGLIANGZHIBIAO,CHACHANIXIANZAIDEFUWUSHUIPING

                              6、XIAOZUYANTAO:KEHUWEIHEBUMAN

                              棋牌金DIERZHANG、SHULIZHUANYEDEFUWUXINGXIANG

                              1、QINQIEDETAIDU

                              2、ZHUANYEDEXINGXIANG

                              3、DETIDEXINGWEI

                              棋牌金4、XIANCHANGYANLIAN:XINGXIANGGAISHANYUXINGWEIXUNLIAN

                              棋牌金DISANZHANG、KEHUFUWULIUCHENGJIKEHUTIYANGUANLI

                              1、KEHUTIYANQUANMOXING

                              2、KEHUFUWULIUCHENG:JIEDAIGUKE、LIJIEGUKE、BANGZHUGUKE、LIUZHUGUKE

                              棋牌金3、XINGCHENGFUWUYINXIANGDEGUANJIANSHIKE

                              4、KEHUTIYANFENXI

                              5、SUZAOKEHUTIYANDEZHONGDIAN

                              棋牌金DISIZHANG、XIULIANZHUOYUEDEKEHUFUWUJIQIAO

                              1)、DIANHUAGOUTONGDEJIQIAO

                              1.DIANHUAGOUTONGQIANDEZHUNBEIGONGZUO

                              2.DIANHUAGOUTONGDEYIBANLIUCHENG

                              3.JIEDIANHUADEJIQIAO

                              4.BODADIANHUADEJIQIAO

                              5.YOUZHIDIANHUAFUWU

                              2)、QINGTINGDEJIQIAO

                              棋牌金1.JUEDINGLINGTINGDESANGEFANGMIAN

                              2.LINGTINGDEYUANZE

                              3.YOUXIAOLINGTINGJIQIAO

                              4.YOUXIAOLINGTINGDEBUZHOU

                              5.LINGTINGDEWUGECENGCI

                              3)、SHUOYUWENDEJIQIAO

                              1.TIWENJIQIAO

                              2.FABYUANZE

                              3.ZHUYISHUOHUADEYUQI

                              4.FUWUJINYU

                              第五章、客户投诉处理技巧

                              1、HEWEIKEHUTOUSU?

                              棋牌金2、KEHUTOUSUDEDONGJIHEYUANYIN

                              3、KEHUDUIFUWUBUMANDEFANYING

                              4、KEHUTOUSUDUIWOMENYIWEIZHESHENME?

                              5、RUHECHULINANCHANWULIDEKEHU

                              6、XIAOCHULITOUSUDEJIQIAO

                              棋牌金7、ANLIFENXI:HPRUHECHULIKEHUTOUSU?

                              棋牌金8、JIAOSEBANYAN:YANLIANJIEDAITOUSUDECLEARJIQIAO,BIANBAOYUANKEHUWEIZHONGCHENGKEHUDENASHOUHAOXI

                              DILIUZHANG、KEHUFUWUZONGHEJIQIAO

                              棋牌金1、RUHEYUCEGUKEDEXUQIU--XUQIULEIXING

                              棋牌金2、LEJIEKEHUXUQIUDEJIZHONGFANGFA

                              3、ZHUYINIDECUOCI

                              4、QINGYUNYONG3FJIQIAO

                              5、SHIZHONGFUWUGUKEDEHAOXIGUAN

                              6、KEHUXUYAOCONGWOMENDEFUWULIGANSHOUDAOSHENME

                              7、KEHULEIXINGFENXI

                              棋牌金DIQIZHANG、KEFURENYUANYALIGUANLI

                              1、KEFURENYUANZHICHANGZONGHEZHENG

                              棋牌金2、YALIDEGEZHONGBIAOXIANXINGSHI

                              3、YALIDELAIYUAN

                              4、YALIGUANLI

                              唐老师

                              学历:中国科学院理学硕士

                              HUOMEIGUOGUOJIXUNLIANXIEHUIZHIYEPEIXUNSHIRENZHENG

                              棋牌金HUOZHONGGUOSHICHANGXUEHUI“SHOUJIESHICHANGZONGJIAN/XIAOSHOUJINGLIJIANGSHIZIGERENZHENG”

                              历任:唐老师有在多种行业从业二十余年的经验,曾在中国平安保险湖北分公司、大型通信企业及高校从事教育、培训及管理工作多年,并一直担任专职和兼职培训师。

                              现任:某大型企业培训经理。

                              专长: 通用职业技能及管理类课程,如:

                              ZHIYEHUASUZAO

                              SHIJIANGUANLI

                              GAOXIAORENSHIDEQIGEXIGUAN

                              CHUANGXINSIWEI

                              6DINGSIKAOMAO

                              QIYELIYI

                              RENJIGUANXIJIGOUTONG

                              GONGZUOGUANLI

                              MUBIAOGUANLI

                              YOUXIAOHUIYI

                              TUANDUIJIANSHE

                              TUANDUIGUANLI

                              XINRENJINGLIRENGUANLIJINENG

                              GAOXIAOBUMENJINGLIGUANLIJIQIAO

                              GUANLIZHEBIAODAJIQIAO

                              GUANLIGOUTONG

                              PEIYUYUFUDAOXIASHU

                              曾服务过的主要客户:棋牌金山西电信、山西网通、呼市网通、湖南电信、安徽移动、舟山电信、嘉兴电信、武汉电信、泉州电信、内蒙联通等各大电信企业,武烟集团、中国平安保险武汉分公司以及烽火科技集团及其下属各公司等

                              我要报名

                              在线报名:卓越客户服务技巧培训(武汉)

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