棋牌金

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              2. 名课堂-企业管理培训网

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                您所在的位置:名课堂>>内训课程>>商务礼仪培训

                空乘服务礼仪与形象塑造

                【课程编号】:NX09109

                【课程名称】:

                空乘服务礼仪与形象塑造

                【课件下载】:点击下载课程纲要Word版

                【所属类别】:商务礼仪培训

                【培训课时】:1天

                【课程关键字】:服务礼仪培训,形象塑造培训

                我要预订

                咨询电话:027-5111 9925 , 027-5111 9926手机:邮箱:

                课程背景

                在现代社会中,空中乘务服务被人们认为是最专业和规范的服务品质标准,民航服务的培养模式也能够灵活运用到各服务行业中。酒店、物业、银行、医院等各类服务行业越来越重视员工的职业素养,规范员工行为举止、讲究礼仪棋牌金、运用礼仪,而且在不同的场合、不同的位置上还要被要求遵守各不相同的礼仪规范。在初次交往、公务交往、涉外交往等较为正式的场合,每一位现代人都必须知礼、行礼、守礼。唯有如此,才能够内强个人素质,外塑组织形象,增进人际交往,优化人际关系。

                棋牌金XINGXIANGSHEJISHIMEIYUYONGDEJIEHE,TONGGUOWUZHIFANSHECHURENWENJINGSHEN。QIYEYUANGONGZHIYEXINGXIANGSHEJIYIKONGCHENGRENYUANXINGXIANGWEIMUBIAODAZAO,YANJIURENDEWAIGUANXINGXIANGYUZAOXINGDESHIJUECHUANDASHEJI,CHENGWEIRENWUZHENGTIZAOXINGSHEJI。QIZHONGBAOHANFAXING、ZHUANGRONGSUZAO,YESHIYIZHONGJINENGSHIJIAN。TOUFAXIUSHISHIJINXINGXINGXIANGSHEJI、MEIHUAWAIBIAO、GEXINGBAOZHUANGDEZHONGYAOBUZHOU。HUAZHUANGDEZHIJIEMUDESHIWEILEMEIHUAZIJIDERONGYAN,SHIDUIWAIJIAOWANGHESHEHUIGONGZUODEXUYAO。

                培训收益:

                SUZAOZHUANYEFUWUXINGXIANG、GUANZHUFUWUXIJIE、TISHENGKEHUMANYIDU

                KECHENGTESE:TUCHUFUWUGUANJIANDIANJINXINGPEIXUN,YUSHIJIGONGZUOJIEHEJINMI、WAJUEWENTI、XINGCHENGGONGSHIDESHIWUXINGPEIXUN

                PEIXUNFANGSHI:LILUNJIAOXUE、HUDONGJIAOXUEDENGFANGSHI

                SHIHEDUIXIANG:QISHIYEDANWEI

                课程提纲:

                YI、GERENZHIYEXINGXIANG

                棋牌金1.SUZAOLIANGHAOZHIYEXINGXIANGDUIYUNIDEYIYI

                2.NIJIUSHIQIYEDEXINGXIANGDAIYANREN

                3.ZHIYEXINGXIANGDUIQIYEYIWEIZHESHENME

                1)NIDEGERENXINGXIANGGOUZHUQIYEGONGZHONGXINGXIANGDEJISHI

                棋牌金2)LIYIDUIGONGZUOCHANSHENGDEYINGXIANG

                3)XINGXIANGYUQIZHIDEGUANXI

                ER、KONGCHENGLIANGHAOXINGXIANGDINGWEI

                1.YIRONGGUIFAN

                2.YIBIAOGUIFAN

                3.KONGCHENGRENYUANFUSHIDAPEI

                4.KONGCHENGRENYUANFAXINGYAOQIU

                棋牌金SAN、KONGCHENGLIANGHAOXINGWEIYUXIGUAN

                棋牌金1.YOUYAYITAIDEPEIYANG:ZHAN、ZUO、XING、DUN

                2.LIUQINYUANZE

                3.XUEHUIQINGTINGHEKUANRONG

                4.XIWEIFUWUDEZHONGYAOXING

                5.SHIBUWEIXIAOFAZE

                SI、LIANGHAOXINTAIYUYIZHILI

                1.XUEHUIZUNZHONGHELIJIE

                棋牌金2.LINWEIBUJU,CONGRONGBUPO,XIANSHENJINGSHEN

                WU、KONGCHENGHUAZHUANGJIQIAOSHULI

                1.HUAZHUANGPINPINPAIJIESHAO

                2.HUAZHUANGPINXUANYONGZHUYISHIXIANG

                3.JICHUHUAZHUANGBUZHOU

                4.XIEZHUANGBUZHOU

                棋牌金5.XIANCHANGYANLIAN(TIQIANANPAIMOTE)

                6.KONGCHENGZHUANGRONGTEDIAN

                7.NANXINGKONGCHENGRENYUANHUAZHUANGJIBENYUANZE

                LIU、SHENGYINXINGXIANGSUZAO

                1.SHENGYINDEMEILI

                2.BAOJIANYUMEIRONG

                3.YINSHIYUMEIRONG

                4.JIJIEYUMEIRONG

                5.XINLIYUMEIRONG

                6.YUNDONGYUMEIRONG

                7.CHANGYONGANMOSHOUFA

                QI、GERENZHIYEXINGXIANGSUZAO

                棋牌金¢FAXINGDAZAOJIQIAO

                1.PANFAWEIZHI

                2.PANFAJIQIAO

                3.FAWANGDEXUANZE

                4.DUANFAGUIFANYUYAOQIU

                ¢ZHIYEZHUANGRONGDAZAOJIQIAO

                1.JIFUDEFENLEI

                2.HUAZHUANGGONGJULEIBIE

                3.HUAZHUANGPINSHIYONGSHUNXU

                4.LIANBUCAIZHUANGPIN

                5.YANBUCAIZHUANGPIN

                6.MEIMAODEHUAFA

                7.YANYINGDEHUAFA

                8.YANXIANDEHUAFA

                9.JIEMAODEHUAFA

                10.CHUNBUDEHUAFA

                棋牌金¢XIANCHANGMONIYANLIAN

                祝老师

                资深、高端礼仪培训讲师

                GUOJIZHUCELIYIZHUANJIAWEIYUANHUI WEIYUAN

                广州礼仪协会 高级礼仪培训师

                棋牌金JINYAOCHIGUOJILIANMENG GAOJILIYIPEIXUNSHI

                ZISHENXINLIFUWULEI GAOJISHAPANZHILIAOSHI

                棋牌金RENLIZIYUANSHEHUIBAOZHANGBUZHUCEZIGERENZHENG GAOJILIYIJIANGSHI

                ISEGUOJIFUWUXIAONENGGUANLISHIRENZHENGZHONGXIN JINPAIXIAONENGDUDAOSHI

                棋牌金ZHONGGUOZHANLVEXINGRENCAIKU(QINGHUADAXUEGONGJIAN) GAOJILIYIJIANGSHI

                IPAGUOJIZHUCELIYIPEIXUNSHIRENZHENG【ZHONGGUOQU】GUANLIZHONGXIN GAOJIJINPAILIYIJIANGSHI

                实战背景

                棋牌金CENGREN:HANYAHANGKONGGONGSI CHENGWUYUAN 2005-2006NIAN

                CENGREN:ZHONGGUOGUOJIHANGKONGGONGSI CHENGWUZHANG 2006-2011NIAN

                CENGREN:BAIYUNGUOJIHUIYIZHONGXIN LIYIPEIXUNSHI 2012-2014NIAN

                棋牌金CENGREN:SHIJIE500QIANGZHIMINGFANGDICHANGONGSI-LVDIJITUAN PEIXUNJINGLI 2015-2016NIAN

                ZILIYOUSHI

                BIYEYUGUANGZHOUMINHANGXUEYUAN,CHIYOUZHONGHUARENMINGONGHEGUORENLIZIYUANHESHEHUIBAOZHANGBUJIZHONGGUOZHIGONGJIAOYUHEZHIYEPEIXUNXIEHUIBANFAGAOJILIYIPEIXUNSHIZHENGSHU,DANRENGUANGZHOULIYIXIEHUIGAOJILIYIPEIXUNSHI,GAOJILIYISHUIPINGCEPINGSHI,XINLIFUWULEIGAOJISHAPANZHILIAOSHI,GAOJIQIYEPEIXUNSHI。

                2005NIANJINRUHANGUOHANYAHANGKONGGONGSIGONGZUO1NIAN,FEIXINGSHIJIAN2400+XIAOSHI,SHIYIMINGYOUXIUCHENGWUYUAN(KONGJIE),TONGGUOGUOWAIHANGKONGFUWUJINGLI,XUEXIHESHIJIANGUOJILIYIBIAOZHUN。

                棋牌金2006NIANJINRUZHONGGUOGUOJIHANGKONGGONGSIGONGZUO5NIAN,FEIXINGSHIJIAN12000+XIAOSHI,CONGMOFANCHENGWUYUANDAOCHENGWUZHANG(KONGJIE),FUZEGUANLICHENGWUZURICHANGGONGZUO、FUWUTISHENG,WEIGAODUANCHENGKETIGONGMINHANGYOUZHICHENGWUFUWU。

                棋牌金2011NIANZHIHOU6NIANZHONG,《GAOJISHANGWULIYI》KECHENGCHENGWEIGONGSIZUISHOUHUANYINGKECHENG,CONGLILUNDAOSHICAO,KETANGYOUQUSHENGDONG,BIANYUKEHOUXUEYIZHIYONG,WEI500QIANGQIYEDEFUWUZHILIANGDAILAILEDAFUTISHENG。CONGSHIHANGKONGXINGYEDANREN"CHENGWUZHANGKONGJIE"ZHIWEI6NIAN,QIYEPEIXUN6YUNIAN,GONGZUOSHIJIANLEIJIZHANGDA12NIAN,PEIXUNXUEYUANDA10000YUREN。CENGWEIGUANGZHOUDONGTAXIANGMU、GUANGZHOULVYOUJU、YINXINGDENGGAODUANQIYELIYIRENYUANJINXINGJIEDAIFUWUSHICAOPEIXUNJIQUANCHENGFUDAO;CENGWEIDUOJIA500QIANGQIYETIGONGSHANGWULIYIPEIXUN,BINGBANGZHUQIGONGSIBIANXIELIYISHOUCE。

                ZHUWENTINGLAOSHIYONGYOUDUONIANGAODUANFUWULIYIPEIXUNJISHIJIGONGZUOJINGYAN,PEIXUNKETANGZHUZHONG"XINGZHIYOUXIAO"、"XUEYIZHIYONG",ZHUZHONGXIANGGUANNEIRONGANPAISHANGDEKECAOZUOXING。YUGUOJITONGYONGLIYIJIEGUI,RANGXUEYUANZAIGONGZUOSHENGHUOZHONGSUZAOLIANGHAOXINGXIANG,XUEHUIZUNZHONGTAREN。

                ZHUWENTINGLAOSHIYONGYOUDUONIANGAODUANFUWULIYIPEIXUNJISHIJIGONGZUOJINGYAN,YIZHIZHUANZHUYUFUWUXINGYEHELIYILINGYUDEPEIXUNHEZHIDAO,PEIXUNKECHENGCHANGCICHAOGUO400CHANG,PEIXUNXUEYUANDAWANREN。

                PINGJIEZHEGUOJIHANGKONGGONGSICHENGWUZHANGDEJINGLI,500QIANGQIYEPEIXUNGONGZUOJINGYAN,SHOUKEFENGGEYOUYASHENGDONG,YOUMOFENGQU,YIDONG,SHIJI,LUODI,WENWENERYA,CHANGNIANDEKONGCHENGGONGZUOHEPEIXUNJINGLI,ZHULAOSHIDEMEIYIGEDONGZUODOUJINXIANYOUYA,KEHUFUWUBIAOZHUNGUIFAN,RANGXUEYUANSHENKELIJIELIYIDEFAZHANWENHUAHEYUNYONG。QIZHONG《GAOJISHANGWULIYI》、《FUWULIYI》、《ZHIYEZHUANGRONGSUZAO》KECHENGCHENGWEISHICHANGZUISHOUHUANYINGKECHENG,CENGWEIGUANGZHOUDONGTAXIANGMU、GUANGZHOULVYOUJU、YINXING、GUOSHUIDENGGAODUANQIYECONGYERENYUANJINXINGJIEDAIFUWUSHICAOPEIXUN。

                授课风格:

                ZHULAOSHIYONGYOUZHIXINGYOUYADEWAIBIAOJIQIZHI;

                棋牌金YUYANWEIMEI;GAODUANFUWUJINGYANANLI,SHENRUQIANCHU,SHIYONGXINGQIANG;

                ZHEZHONGZIWOXIULIAN,JINGCAIYANYI,WEIWEIDAOLAI,GUANDIANXIANMING,LINGXUEYUANJIYISHENKE;

                XIANCHANGSHIFAN,XIANJIAOXIANXUE,QINZISHIFAN,JUZHIYOUYA,JIAOXUENEIRONGJIRICHANGSHIYONGYOUZHICHANGSUOXU,DUICANXUNDEXUEYUANJUNJUYOUJIDADEGANRANLIHEYIXIANGBUDAODESHOUHUO;

                棋牌金DUONIANDEFUWUJINGYANRONGRUDAOKECHENGDANGZHONG,LIYIYUGOUTONGWANMEIJIEHE,RANGXUEYUANSHENKEDONGXIZIWO,KAISHIZOUSHANGXIULIANZHILU;

                YONGJINYAOCHIFUWULINIANDUIDAIMEIYIWEIXUEYUAN,LINGXUEYUANJIQIYEJIANGGUOJILIYIYUGUOQINGXIANGJIEHE,GENGHAODELINGHUOYUNYONGZAIGONGZUOHESHENGHUODANGZHONG。

                主讲课程 《高级商务礼仪》、《政务礼仪》、《职场礼仪》、《服务礼仪》、《服务礼仪与投诉技巧处理》、《销售礼仪》、《演讲礼仪》、《接待礼仪》、《会务礼仪》、《空乘礼仪》、《物业礼仪》、《打造职业妆容与发型》、《优雅形体(含礼仪操)》、《空乘人员的积极阳光心态》、《空乘人员的职业素养提升》、《空乘人员的团队协作与沟通技巧》等;此外,可帮助企业定制员工行为规范标准,形成固化,有利于培训项目稳定持续发展。

                FUWUGUODEBUFENKEHUYOU:JINRONG,WUYE,JIUDIAN,KONGCHENG,DISHUI,GUOSHUI,YOUCHUANDENG

                DICHANXINGYE:LVDIJITUAN、LVDIWUYE GUANGZHOUFENGONGSI、FOSHANFENGONGSI、WUHANFENGONGSI、SHANDONGFENGONGSI、HANGZHOUFENGONGSI、BEIJINGFENGONGSI

                JIUDIANXINGYE: LINGNANJITUAN、 BAIYUNGUOJIHUIYIZHONGXIN

                棋牌金HANGKONGHANGTIAN: HANYAHANGKONGGONGSI(HANGUO) 、ZHONGGUOGUOJIHANGKONGGONGSI(ZHONGGUO)

                JINRONGXINGYE: ZHONGGUOPINGAN、NONGCUNXINYONGSHE(YINXING)、ZHONGGUOYINXINGGUANGDONGSHENGFENXING、JIAOTONGYINXINGSHENZHENQIANHAIFENXING、LOUDINONGSHANGYINXING、XIANGTANNONGXINSHE、HAIKOUMINSHENGYINXING、ZHUZHOUNONGXINSHE

                QITAQIYE:JINYAOCHI、AIKANGSENDE、ZHONGXING、FANYANXINLIZIXUN、JIANWEIJITUAN、NAJINKEJI

                棋牌金ZHENGFUDANWEI:YOUYIWAIFU、TAISHANGUOSHUI

                YUANXIAO:HUANANNONGYEDAXUE、GUANGDONGJIDIANZHIYEJISHUXUEYUAN、GUANGZHOUSHIDI97ZHONGXUE、ZHONGXINZHENYUCAIXIAOXUE

                BUFENXUEYUANPINGJIA: 1、"ANLISHENGDONG,GUANCHARUWEI,FEICHANGSHIYONG" 2、"ZHULAOSHIJIANGKEBUCUO,RENYEHENHAO。HENXIHUANTA" 3、"ZHULAOSHIZAIKETANGSHANGDEMEIGEXIJIEDOUGAOSUWOSHENMEJIAOJIAOYANG…… " 4、"GANGTINGWANZHULAOSHIJIANGDEKE,ZHENDEHENJINGCAI,HENSHENGDONG,TONGGUOQINSHENJINGLI,RANGWOKANDAOLEYIGEJIANGJIULIYI,ZHUZHONGXIJIEDE,JINGZHIYOUYADENVXING" ……

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